Customer Service

Laptop In Need Of Repair

This will be my last post from my laptop this week.  The hinge connecting the lid of the laptop to the base of the laptop is broken.  I contacted Lenovo’s customer support staff last week, and they sent a box, via FedEx, that I’ll use to ship my laptop to them for repair.  I purchased the laptop, a Lenovo y510, last June, and I really like it.  Hopefully, the repair will take just a few days, and I’ll have it back at some point next week.

For the rest of the week, I’ll be posting from my wife’s Acer Aspire One- an awesome little computer that I purchased for her last Christmas.  I really like the Aspire One, and while I wouldn’t want to depend on it for all of our computing needs, it should be just fine for a week or so.

I must say, I was pleasantly surprised with Lenovo’s customer service representative.  After looking up the customer support number on the Lenovo website, a task which took about one minute, I called the number, and a representative answered in less than twenty seconds.  Five minutes later, after assessing the problem and checking the warranty status of my computer, he asked for my email, my address, and promised to send the box to my home.  He even told me when the box would arrive at my house.  Sure enough, it arrived today, just as promised.  Man, it feels good to get good customer service.  Hopefully, the repair will go as smoothly as the phone call!

I’ve copied the contents of my computer’s hard drive, not once, but twice!  I have two external hard drives, and I simply copied and pasted the entire contents of the computer’s hard drive to both external drives.  I also removed all passwords from my browser, but not until first exporting a copy of them to an SD card.  Hopefully, they’ll just fix the hinge, but I wanted to be prepared, should all of my data be corrupted.

5 thoughts on “Laptop In Need Of Repair

  1. You definitely sound like your information is safe. We recently had our hard drive crash and learned why backups are important. After replacing the hard drive (it was under warranty), we bought an external hard drive. Now to use it…


  2. I had to chuckle when I read your post. You sound like a seasoned IT professional. Never trust someone with your data. And definitely plan for the worst!! I’m sure it will come back just fine, but you never know.

  3. I’ll be doing some of that backup fun this week as my work computer is headed for the scrap bin and I’ll be getting an upgrade. Nice to get an upgrade, but a bit of a pain to have to back everything up, get programs reinstalled, etc. Hopefully you won’t have to do any of that..

  4. I bought a laptop from Staples and their repair service was atrocious.
    I’d have to wait up to 3 weeks and they would lie about the status of it.
    The last straw was the $40 diagnostic fee (my laptop was still under warranty) that they started charging – if the repair was indeed equipment related, they would return the fee.

  5. I purchased a Lenovo about 6 months ago and I have to agree with you, it is great! Give us an update on how the repair finishes up. I would like to know how the experience went in case I ever need to send mine in.

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