Category Archive: Customer Service

Call For Discounts

This tip is an oldie but a goodie – and it works for me:

From time to time, I call the companies with which I do business – and ask for discounts.

I just (literally, one minute ago) got off the phone with our television provider – and was able to reduce our monthly bill by nearly 30%.

All I did was call the company – and after trudging through their labyrinth of language-selection, account number-entry, and option-choice – I managed to speak to a customer service representative.

I then had the CSR explain to me, line-by-line, the details of my bill.  (I had a copy of the bill pulled up on my computer so that I could see what we were discussing.)

I then asked about the “end date” of my contract – and soon…

I was transferred to another department – and after going through my bill a second time – I was offered both a credit on my current bill, a selection of free channels, and an ongoing monthly discount.

I usually call every 6 months or so.  I am always polite and I always ask questions about various charges, discounts for e-delivery of statements, discounts for paying online, discounts for loyalty, and for free upgrades to equipment or services.

I’ll take the money saved and put it towards long-term saving and mortgage-debt reduction.  Be blessed.

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It Never Hurts To Call

I got dinged with a late-payment fee.

It happens.

Last month, it happened to me.  Twice.

I’m usually very thorough when it comes to paying our bills on time.  However, last month, something happened, and not one, but two bills went unpaid.  Once I realized that I had missed the payments, it was too late.  They were past-due and we had been charged late fees.

So, two days ago, I paid both bills, in full.  Then, today, once I checked that both payments had posted to the accounts, I called each company and asked to have the late-payment fees waived.

Both companies were super cool.  In less than 10 minutes, both companies had credited the fees back to my accounts.  That’s $50 in savings.  Not bad.

The moral of the story – We all make mistakes and it never hurts to call.  Both companies recognized that I was a long-time customer, acknowledged that I had a solid track record of paying my bills early, and were cool when handling the situation.

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Keeping A Close Eye On Those Medical Bills

I recently had to have a kidney stone removed.  The hospital estimated the cost of the procedure, and offered me a 20% discount – if I paid my portion on the day of the procedure.  I paid the estimated amount and had the procedure.

Today, I received the actual explanation of benefits from my insurance company.  I am happy to report that my portion of the cost of the procedure is several hundred dollars less than the amount I paid to the hospital.  When estimating my portion, the hospital included my full deductible, unaware that, due to several doctors’ visits prior to the procedure, I had already met most of my deductible.

I called the hospital and spoke to the billing department.  A refund for the overpayment has been issued.  I should receive it in a week or so.

It’s always a good idea to check – and then recheck – your medical bills.  Many insurance companies now allow you to view your account information online.  This makes it very easy to view recent activity and to check account balances.

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