Customer Service, Tips

Call For Discounts

This tip is an oldie but a goodie – and it works for me: From time to time, I call the companies with which I do business – and ask for discounts. I just (literally, one minute ago) got off the phone with our television provider – and was able to reduce our monthly bill by nearly 30%. All I did was call the company – and after trudging through their labyrinth of language-selection, account number-entry, and option-choice – I managed to speak to a customer service representative. I then had the CSR explain to me, line-by-line, the details of my bill.  (I had a copy of the bill pulled up on my computer so that I could see what…

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Customer Service

It Never Hurts To Call

I got dinged with a late-payment fee. It happens. Last month, it happened to me.  Twice. I’m usually very thorough when it comes to paying our bills on time.  However, last month, something happened, and not one, but two bills went unpaid.  Once I realized that I had missed the payments, it was too late.  They were past-due and we had been charged late fees. So, two days ago, I paid both bills, in full.  Then, today, once I checked that both payments had posted to the accounts, I called each company and asked to have the late-payment fees waived. Both companies were super cool.  In less than 10 minutes, both companies had credited the fees back to my accounts. …

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Customer Service, Tips

Keeping A Close Eye On Those Medical Bills

I recently had to have a kidney stone removed.  The hospital estimated the cost of the procedure, and offered me a 20% discount – if I paid my portion on the day of the procedure.  I paid the estimated amount and had the procedure. Today, I received the actual explanation of benefits from my insurance company.  I am happy to report that my portion of the cost of the procedure is several hundred dollars less than the amount I paid to the hospital.  When estimating my portion, the hospital included my full deductible, unaware that, due to several doctors’ visits prior to the procedure, I had already met most of my deductible. I called the hospital and spoke to the…

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