I recently sold an item on eBay.  When the buyer tried to make payment via Paypal, the payment was rejected.  I contacted Paypal, via the customer service number listed on their website and within two minutes, I was connected to a customer service representative and the problem with my account was promptly corrected.  (For some reason, when setting up my new account, I checked a box that needed to be unchecked.)

Normally, we only read about bad customer service experiences, so I thought it might be nice to report a good experience.  The CSR was polite and she knew how to fix the problem.

One note - The welcome message asks for an online pin number.  This number was assigned when I opened my Paypal account, online, and clicked the ‘contact’ tab.  Also, in order to bypass some of the voice prompts and get to a real person, I repeatedly pressed ‘zero’.  So, before you call, login to your account, click the contact tab, acquire an online pin number, make the call, enter your pin number, and then press ‘zero’ until you get a CSR.

• 3 Comments

I’ve spent the last two hours, trying to get in touch with a customer service representative from my long distance provider, MCI.  After 11 phone calls, six disconnections, and five transfers, I have decided to change service providers.  Our local phone company has begun to offer a bundled plan of long distance / local service / and DSL.  I might go with them.  I’ll run the numbers and do a little research and let you all know.  Ninety-five percent of our calls are made intra-state, so I need a plan that offers low in-Georgia rates.  The MCI plan is unlimited long distance.  I signed up with them more than five years ago - and they’ve steadily raised their rates.  I’ve been meaning to shop around - and this latest customer service issue has given me the motivation to actually do so.  I won’t go into the details of the issue, except to say that it could be resolved in less than one minute, should I actually be connected to the right person.  But, the financial department refers me to the customer service department - and the customer service depart refers me to the financial department.

Funny side note - After getting disconnected for the fourth time, I received an automated phone call from - MCI - asking about my customer service experience.  Unfortunately, I didn’t know which customer service agent I should ‘grade’, because, I’d already spoken to seven of them!

On a brighter note - I’m looking for a new riding lawn mower.  I had two older lawn mowers, and I sold them last fall at a yard sale.  The grass has just started to green and I need to make a purchase, soon.  It would have been great to have purchased a mower at the end of last summer, when prices were lower, but, I wasn’t ready to buy then.  I love spring-time and I can’t wait to get in the yard and spruce things up.

• 9 Comments