Customer Service, Tips

Call For Discounts

This tip is an oldie but a goodie – and it works for me:

From time to time, I call the companies with which I do business – and ask for discounts.

I just (literally, one minute ago) got off the phone with our television provider – and was able to reduce our monthly bill by nearly 30%.

All I did was call the company – and after trudging through their labyrinth of language-selection, account number-entry, and option-choice – I managed to speak to a customer service representative.

I then had the CSR explain to me, line-by-line, the details of my bill.  (I had a copy of the bill pulled up on my computer so that I could see what we were discussing.)

I then asked about the “end date” of my contract – and soon…

I was transferred to another department – and after going through my bill a second time – I was offered both a credit on my current bill, a selection of free channels, and an ongoing monthly discount.

I usually call every 6 months or so.  I am always polite and I always ask questions about various charges, discounts for e-delivery of statements, discounts for paying online, discounts for loyalty, and for free upgrades to equipment or services.

I’ll take the money saved and put it towards long-term saving and mortgage-debt reduction.  Be blessed.