I got dinged with a late-payment fee.
Last month, it happened to me. Twice.
I’m usually very thorough when it comes to paying our bills on time. However, last month, something happened, and not one, but two bills went unpaid. Once I realized that I had missed the payments, it was too late. They were past-due and we had been charged late fees.
So, two days ago, I paid both bills, in full. Then, today, once I checked that both payments had posted to the accounts, I called each company and asked to have the late-payment fees waived.
Both companies were super cool. In less than 10 minutes, both companies had credited the fees back to my accounts. That’s $50 in savings. Not bad.
The moral of the story – We all make mistakes and it never hurts to call. Both companies recognized that I was a long-time customer, acknowledged that I had a solid track record of paying my bills early, and were cool when handling the situation.