Customer Service

Laptop In Need Of Repair

This will be my last post from my laptop this week.  The hinge connecting the lid of the laptop to the base of the laptop is broken.  I contacted Lenovo’s customer support staff last week, and they sent a box, via FedEx, that I’ll use to ship my laptop to them for repair.  I purchased the laptop, a Lenovo y510, last June, and I really like it.  Hopefully, the repair will take just a few days, and I’ll have it back at some point next week. For the rest of the week, I’ll be posting from my wife’s Acer Aspire One- an awesome little computer that I purchased for her last Christmas.  I really like the Aspire One, and while…

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Customer Service, Saving Money

Kroger Ending Baby Club Rewards Program

If you are enrolled in Kroger’s Baby Club rewards programs, be sure to check your mail.  I just received a letter from them, notifying me that they have decided to end their current Baby Club program, effective yesterday.  Inside the letter was a coupon, equal to the value of my current points balance – in my case $10.  I am a little disappointed with the fact that the program has been discontinued, but thankful for the $10 coupon. As I have mentioned before, I actually enjoy shopping for groceries.   I use my grocery store price book to track the prices at Kroger, and I have noticed a definite uptick in prices over the last year, especially for their store-branded items. …

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Customer Service

A Good Experience With Paypal

I recently sold an item on eBay.  When the buyer tried to make payment via Paypal, the payment was rejected.  I contacted Paypal, via the customer service number listed on their website and within two minutes, I was connected to a customer service representative and the problem with my account was promptly corrected.  (For some reason, when setting up my new account, I checked a box that needed to be unchecked.) Normally, we only read about bad customer service experiences, so I thought it might be nice to report a good experience.  The CSR was polite and she knew how to fix the problem. One note – The welcome message asks for an online pin number.  This number was assigned…

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