Laptop In Need Of Repair
This will be my last post from my laptop this week. The hinge connecting the lid of the laptop to the base of the laptop is broken. I contacted Lenovo’s customer support staff last week, and they sent a box, via FedEx, that I’ll use to ship my laptop to them for repair. I purchased the laptop, a Lenovo y510, last June, and I really like it. Hopefully, the repair will take just a few days, and I’ll have it back at some point next week.
For the rest of the week, I’ll be posting from my wife’s Acer Aspire One- an awesome little computer that I purchased for her last Christmas. I really like the Aspire One, and while I wouldn’t want to depend on it for all of our computing needs, it should be just fine for a week or so.
I must say, I was pleasantly surprised with Lenovo’s customer service representative. After looking up the customer support number on the Lenovo website, a task which took about one minute, I called the number, and a representative answered in less than twenty seconds. Five minutes later, after assessing the problem and checking the warranty status of my computer, he asked for my email, my address, and promised to send the box to my home. He even told me when the box would arrive at my house. Sure enough, it arrived today, just as promised. Man, it feels good to get good customer service. Hopefully, the repair will go as smoothly as the phone call!
I’ve copied the contents of my computer’s hard drive, not once, but twice! I have two external hard drives, and I simply copied and pasted the entire contents of the computer’s hard drive to both external drives. I also removed all passwords from my browser, but not until first exporting a copy of them to an SD card. Hopefully, they’ll just fix the hinge, but I wanted to be prepared, should all of my data be corrupted.