New Long Distance Plan And A New Riding Lawn Mower

I’ve spent the last two hours, trying to get in touch with a customer service representative from my long distance provider, MCI.  After 11 phone calls, six disconnections, and five transfers, I have decided to change service providers.  Our local phone company has begun to offer a bundled plan of long distance / local service / and DSL.  I might go with them.  I’ll run the numbers and do a little research and let you all know.  Ninety-five percent of our calls are made intra-state, so I need a plan that offers low in-Georgia rates.  The MCI plan is unlimited long distance.  I signed up with them more than five years ago - and they’ve steadily raised their rates.  I’ve been meaning to shop around - and this latest customer service issue has given me the motivation to actually do so.  I won’t go into the details of the issue, except to say that it could be resolved in less than one minute, should I actually be connected to the right person.  But, the financial department refers me to the customer service department - and the customer service depart refers me to the financial department.

Funny side note - After getting disconnected for the fourth time, I received an automated phone call from - MCI - asking about my customer service experience.  Unfortunately, I didn’t know which customer service agent I should ‘grade’, because, I’d already spoken to seven of them!

On a brighter note - I’m looking for a new riding lawn mower.  I had two older lawn mowers, and I sold them last fall at a yard sale.  The grass has just started to green and I need to make a purchase, soon.  It would have been great to have purchased a mower at the end of last summer, when prices were lower, but, I wasn’t ready to buy then.  I love spring-time and I can’t wait to get in the yard and spruce things up.