I’ve spent the last two hours, trying to get in touch with a customer service representative from my long distance provider, MCI. After 11 phone calls, six disconnections, and five transfers, I have decided to change service providers. Our local phone company has begun to offer a bundled plan of long distance / local service / and DSL. I might go with them. I’ll run the numbers and do a little research and let you all know. Ninety-five percent of our calls are made intra-state, so I need a plan that offers low in-Georgia rates. The MCI plan is unlimited long distance. I signed up with them more than five years ago – and they’ve steadily raised their rates. I’ve been meaning to shop around – and this latest customer service issue has given me the motivation to actually do so. I won’t go into the details of the issue, except to say that it could be resolved in less than one minute, should I actually be connected to the right person. But, the financial department refers me to the customer service department – and the customer service depart refers me to the financial department.
Funny side note – After getting disconnected for the fourth time, I received an automated phone call from – MCI – asking about my customer service experience. Unfortunately, I didn’t know which customer service agent I should ‘grade’, because, I’d already spoken to seven of them!
On a brighter note – I’m looking for a new riding lawn mower. I had two older lawn mowers, and I sold them last fall at a yard sale. The grass has just started to green and I need to make a purchase, soon. It would have been great to have purchased a mower at the end of last summer, when prices were lower, but, I wasn’t ready to buy then. I love spring-time and I can’t wait to get in the yard and spruce things up.