Two years ago, I purchased a Sirius satellite radio receiver for my father-in-law.  He recently sold his truck and returned the receiver to me.  The receiver is made up of three parts - the main unit, the base, and the antenna - and the base and antenna remained in the truck.  So, I had the main unit, but I didn’t have a base or an antenna to use it with.  I have Sirius in my car, but I’ve been wanting to add Sirius service to my van, but I didn’t want to fork out the money to buy a new receiver (or base / antenna for the old receiver).  So, I called Sirius to cancel the service (which was in my name) - and the retention department offered me a brand new receiver (complete with main unit, base, and antenna).  It should arrive in about five business days, at which time I’ll call and activate the new receiver.  Added bonus - I can now sell the old receiver on eBay, make a few bucks, and pay for a few months worth of service.

Process Overview:

• Dialed Sirius phone number:  1-888-539-7474
• Entered my phone number at the prompt
• Pressed “zero” about 20 times until I was connected to a “real person”
• Informed CSR that I “wanted to close my account”
• Was asked for some basic information (Address, Email, Last 4 digits of receiver id)
• Transferred to “Retention Department”
• Was offered a Sirius InV - A basic plug-and-play receiver - worth about $40